At Eboway.com , we strive to provide a seamless and efficient shipping experience for our valued customers. This shipping policy outlines the terms and conditions related to the shipment of products purchased from our website or physical store. By placing an order with us, you agree to comply with this policy.

1. Order Processing Time:- All orders are processed within 3 business days (excluding weekends and holidays) after payment confirmation.- Order Shipping time 7-15 business days
- In case of any unforeseen circumstances or delays, we will notify you promptly.

2. Shipping Methods and Carriers:- We offer various shipping methods, including standard shipping, expedited shipping, and international shipping.
- The shipping carrier will be determined based on the destination, package weight, and customer preference.
- We work with reputable shipping partners to ensure reliable and timely delivery.

3. Shipping Rates:Free Shipping On All Orders

4. Shipping Destinations:- We currently ship to addresses within United States
- If your location is not listed, please contact our customer support team for further assistance.

5. Tracking Information:- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your package's progress by visiting the carrier's website and entering the provided tracking number.

6. Delivery Time:- Delivery times may vary depending on the shipping method, destination, and any unforeseen circumstances.
- Estimated delivery times will be provided during the checkout process.
- Please note that these are estimated times and not guaranteed delivery dates.

7. Customs and Duties:- For international orders, customs duties, taxes, or import fees may apply.
- The recipient is responsible for any additional charges imposed by the destination country's customs authorities.
- We are not responsible for any delays or issues caused by customs inspections.

8. Order Tracking and Support:- If you have any questions or concerns regarding your order's shipment, please contact our customer support team .
- We will assist you in tracking your package, resolving any delivery issues, or providing any necessary information.

9. Lost or Damaged Packages:- In the unfortunate event that your package is lost or damaged during transit, please contact us immediately.
- We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jcebo3@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jcebo3@yahoo.com.